Returns & Exchanges

We want you to be fully satisfied with your Tombow purchase, which is why we offer a 30-day return window for products in their original packaging. If your order isn't quite right, our team is here to help you find the perfect creative tools.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal or contact our customer support team with your order number and the email address used for the purchase.

• 2.
  Prepare Your Package

  Carefully pack the items in their original packaging, ensuring all pens, markers, or adhesives are secured to prevent damage during transit.

• 3.
  Ship Items Back

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse receives and inspects your return, a refund will be issued to your original payment method within 5 to 7 business days.